Refund and Cancellation Policy

Refund and Cancellation Policy

Refund Policy:

14-Day Money-Back Guarantee:
We offer a 14-day money-back guarantee on our hosting services. If you are not satisfied with our services within the first 14 days of your subscription, you are eligible for a full refund of the hosting fees paid, excluding any setup fees or additional services.

Eligibility for Refund:

• ○ Refunds are applicable only to the hosting fees and do not include any fees for domain registration, add-ons, or other additional services
• ○ Refund requests must be submitted through our customer support ticket system within the first 14 days of the subscription period.
• ○ The 14-day money-back guarantee is applicable only to new customers and does not apply to renewals or upgrades

Refund Processing

• ○ Refunds will be processed within 7 business days of receiving a valid refund request.
• ○ Refunds will be issued using the original payment method used during the purchase.

Cancellation Policy

Cancellation Procedure:

• ○ Customers can request cancellation of their hosting services at any time through the customer portal or by contacting our customer support
• ○ Cancellation requests must be submitted at least 7 days before the renewal date to avoid automatic renewal charges

Automatic Renewal:

• ○ All hosting services are set to automatically renew to ensure uninterrupted service.
• ○ Customers can disable automatic renewal through their customer portal or by contacting customer support.

Prorated Refunds for Early Cancellations:

• ○ If a customer cancels their hosting service before the end of the subscription period, a prorated refund may be NOT issued for the unused portion of the subscription

Non-Refundable Items:

• ○ Certain services such as domain registration fees, setup fees, and additional add-ons are non-refundable

Changes to the Policy:

Servernexa CloudTech Pvt Ltd reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Customers are encouraged to review this policy periodically.

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team.

Thank you for choosing Servernexa CloudTech Pvt Ltd. We appreciate your business.